agenkilat Privacy Policy

This page describes what we collect when you use agenkilat and how we keep that data protected. Our privacy practices comply with data protection laws and industry standards for encryption, access control, and retention. Members from Jakarta, Surabaya, Bandung, Medan, and Semarang trust agenkilat with personal information including identity documents, payment details, and account activity—we treat that responsibility with care and transparency.

We at agenkilat collect only the information necessary to operate our service, verify your account, process payments, and prevent fraud. We do not sell your data to third parties or use it for marketing outside our platform. This policy explains what data we hold, how we use it, who has access, and what rights you have regarding your information.

What data we collect on agenkilat

When you register an account on agenkilat, we collect your email address, phone number, full name, and date of birth. To verify your identity, we require a government-issued ID (national ID, passport, or driver's license) and proof of address (utility bill or bank statement dated within three months). We scan and store these documents encrypted on our secure servers.

Our agenkilat platform also collects payment information. When you link a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account (mobile banking, local payment, online payment, e-wallet)—we store a tokenized reference to that account, not your full banking credentials. We collect deposit and withdrawal transaction records, including amounts, dates, and payment method type. We also record your account activity: games played, stakes placed, winnings and losses, login timestamps, and device information (operating system, browser type, IP address).

How we use your data on agenkilat

We use your personal data to verify your identity, comply with Know Your Customer (KYC) and anti-money-laundering regulations, and process your deposits and withdrawals. Your account activity data helps us detect fraud, prevent abuse of our promotions, and maintain fair gameplay. We analyze aggregated, anonymized data to improve game performance, payment reliability, and customer support quality.

Our agenkilat platform uses your email and phone number to send account notifications (login alerts, password resets, withdrawal confirmations) and promotional communications (seasonal offers, cashback announcements, tournament updates during Liga 1, Piala Indonesia, and Piala AFF). You can opt out of promotional emails in your account settings, but we will continue to send essential account notifications.

How long we keep your data on agenkilat

We retain your identity verification documents and account activity logs for as long as your account is active plus a minimum of seven years after closure. This retention period is required by financial regulations and anti-money-laundering laws to prevent fraud and respond to regulatory inquiries. Payment transaction records are retained for five years per tax and banking regulations. We delete promotional preference data when you opt out, though your account activity history remains for compliance purposes.

Third parties who access your agenkilat data

We share your personal data only with third parties who help us operate agenkilat. Our payment processors (the companies behind online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer networks) receive your tokenized payment reference and transaction amounts necessary to process deposits and withdrawals. Our identity verification vendor receives your ID photo and address proof to validate documents. Our hosting provider stores encrypted copies of your data on secure servers; they cannot decrypt or view your information without administrative privileges.

agenkilat may disclose your data to law enforcement, regulators, or courts if required by legal process or if we detect evidence of fraud or money laundering. We do not voluntarily share your data with marketers, data brokers, or unrelated businesses. Our agenkilat servers may be located outside your country; data transfers are encrypted end-to-end, so your information remains protected across borders.

Your rights regarding agenkilat data

You have the right to request a copy of all personal data we hold about you on agenkilat. Submit a data request via our support team—we will provide a downloadable file within 30 days. You also have the right to correct inaccurate data (e.g., if your address changed, update it in your account settings or contact support). You can request deletion of your data subject to legal retention requirements; we will remove non-essential data within 30 days but retain transaction records as required by law.

You have the right to data portability—we can export your account information in a standard format for transfer to another service. If you believe agenkilat has mishandled your data, you may lodge a complaint with your local data protection authority. In Indonesia, you can contact the regional data protection office or submit a complaint through the Privacy Commission channels.

Cookies and tracking on agenkilat

When you visit agenkilat.id, our website uses cookies—small files stored on your device that help us recognize you, maintain your login session, and remember your preferences. We use both session cookies (cleared when you close your browser) and persistent cookies (remain for up to one year). These cookies enable agenkilat to function; without them, you would need to log in repeatedly.

We also use analytics tools to track how users navigate agenkilat, which games are most popular, and where users encounter friction. This information helps us improve our platform. We do not use tracking pixels to follow you across other websites. You can disable cookies in your browser settings, but agenkilat functionality (login, deposits, withdrawals) will be limited or broken without them.

Our agenkilat security measures

We protect your data using industry-standard encryption (TLS 1.2 or higher) for all data in transit. Your personal information, identity documents, and payment details are encrypted at rest on our secure servers. Only authorized agenkilat staff with administrative privileges can access encrypted data; we use role-based access control to minimize exposure. We conduct security audits quarterly and respond immediately to any detected breach.

Two-factor authentication (2FA) is optional on agenkilat but strongly recommended. When you enable 2FA, logging in from a new device requires an SMS or email code in addition to your password, significantly reducing the risk of unauthorized access. You can enable 2FA in your account Settings under Security. If you suspect your account has been compromised, change your password immediately and contact our support team.

Updates to our agenkilat privacy policy

We may update this privacy policy periodically as our practices evolve or regulations change. Material changes will be announced on agenkilat at least 14 days before becoming effective. Continued use of agenkilat after the effective date of any update constitutes acceptance of the updated policy. We encourage you to review this page regularly.

If you have questions about our privacy practices or how we handle your data on agenkilat, contact our support team via live chat (24/7) or email. We respond to all privacy inquiries in English within 2 business days. Your data privacy is fundamental to our service; we are committed to transparency and protecting your information.